• Orders are shipped from Toronto, Canada.
  • Orders are shipped on business days only.
  • Items typically ship once a week on Wednesdays. Therefore items purchased on Wednesday will be shipped the following week. 
  • Please send us an email if you require the item by a certain day, please make a note of this request in your order and ensure you have selected the correct shipping method based on your needs. 
  • Business days are Monday-Friday, excluding holidays.
  • Canadian shipping is typically 5-7 business days excluding holidays.
  • US and International shipping is typically 7-10 business days excluding holidays.
  • International shipping to some countries can take up to 14-30 business days excluding holidays.
  • All prices are shown in US dollars ($USD).
  • The item price is exclusive of any import duties and taxes.
  • Shipping fees will be calculated at the time of checkout, and will also be in USD dollars ($USD).
  • When placing an order for delivery outside of Canada, you are considered the importer of record and must comply with all applicable laws and regulations. Charges for duties, taxes and the carrier's collection fee are in addition to your shipping charge and must be borne by you.
  • Shipping fees cannot be refunded for returned goods.  
  • Buyer is responsible for shipping fees on returning goods. 
  • Toothlife is not held responsible for missing parcels due to an incorrect address, or buyer error. 
  • Toothlife is not responsible for re-sending items that are returned to sender due to inaccuracy in the shipping address.