Customer Care

Changing or canceling your order+

  • As we try to get your order out to you as quickly as possible, you must cancel your order within 6 hours of purchasing. 
  • If your item has shipped it cannot be canceled. 
  • Changing your order must be done within 6 hours of purchase. Email us to make changes to your order. 
  • Changing mailing address cannot be done if the order has been processed. 

Online Returns+

  • Please email Hello@Toothlife.ca to initiate your return.
  • Provide your first and last name, Date of purchase, Reason for return and photos of any concerns.
  • We will return your email within 24 hours.

Return Restrictions+

  • Returns are offered within 14 days of item posting as received on a full price item, unworn and in original packaging.
  • Final sale merchandise—including merchandise discounted by 25% or more cannot be returned.
  • Products must be unused, unworn, and in good condition with original hangtags and packaging attached. All original packaging must be intact.
  • Customized jewellery with engraving cannot be returned and are final sale.
  • Return shipping will be the responsibility of the buyer.
  • Shipping fees cannot be refunded for returned goods.  
  • We accept returns of products purchased online and shipped within the United States and Canada only. 
  • We do not accept returns for items shipped internationally.

Promo Codes+

  • If you have been given a promo code for Toothlife.ca please enter it in the “ promo code” section before proceeding to checkout, refunds for promo code balances cannot be given.
  • Promo Codes often expire within a certain time period, so don't wait it may be gone before you know it! 
  • Promo Codes may have restrictions when purchasing sale items. 
  • Multiple promo codes cannot be applied to the same purchase.